CCS CUSTOMER SUPPORT

Let’s get you
back to work.

Call 888-442-4933 or open a ticket. Please wait for a CCS technician to tell you which remote-support tool to use.

JOIN SUPPORT 1

Join your technician.

JOIN SUPPORT 2

RMM remote support.

Have a support code from your technician? Open the existing CCS connection tool and enter your code there.

Open existing connection tool ↗

Select “Join Support 2” on the page that opens.

SERVICE REQUESTS

Open a ticket.

Tell our team what is happening so we can help you with the next step.

Open ticket portal ↗

HOST MEETING

Start a support meeting.

Use your existing meeting-host account. Credentials are submitted directly to the CCS meeting service.

Here when your business needs us.

Business-hours support: 8 a.m.–5 p.m. On-call assistance is available for urgent customer needs. System monitoring runs 24/7/365.

For customers on CCS services, calls and support tickets are not charged separately under their service coverage. Work required outside our 8 a.m.–5 p.m. business hours, work on holidays, and project work are billed separately.